What is that driving the group companies towards quality excellence?
Commitment to our customers and our obsession with quality permeate throughout the group – at boardrooms and at shop floors of group constituents. For many other industrial groups it exists only in seminars and conferences. Right from the beginning, the group focused on customer satisfaction for growth in all activities. For instance, TVS service stations showed how an automobile service station should be – and should – satisfy its customers. With the group as a whole practicing quality excellence concepts, is it not better to have a separate outfit like the Tatas to guide the companies? TVS group consists of just 27 units, unlike the Tata group that has 300. Given this situation, it is better if each company follow their own path towards quality excellence. However, we do share information with other group companies. Brakes India and Lucas India are the other companies that practice quality excellence concepts in detail. Why Deming, instead of the Malcolm Baldrige model? Where will SB
