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What is Telstra required to do to remedy faults with my service?

April 26, 2017faults remedy service Telstra

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What is Telstra required to do to remedy faults with my service?

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Telstra is required to investigate and take remedial action if an individual CSG service is in danger of reaching, or reaches, the specified fault thresholds. Remedial action is action over and above Telstra’s normal fault repair processes, and is action that should ensure that a service is reliable on a long term basis. Following the remediation, Telstra monitors the service for 8 months for ongoing reliability of the service.