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What is Telecommunications Relay Service (TRS)?

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What is Telecommunications Relay Service (TRS)?

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Telecommunications Relay Services (TRS) is a communication system that provides telephone communication access to deaf, hard-of-hearing and speech-impaired persons. TRS must be functionally equivalent to telephone communication used by those who do have a communication disability. TRS enables two-way communication by wire or radio between an individual who uses a text telephone or other non-voice terminal device and an individual who does not use such a device.

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Telecommunications Relay Services (TRS) enable people who have difficulty speaking or hearing to use a standard voice telephone. Calls are facilitated by a communications assistant (CA ) who serves as the “link” in the conversation between Comcast and the customer.

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