What is Technology Consulting Services?
DR: Technology Consulting Services is one of the four core service offerings under Rafte Proxy Services. The others are Legal Process Consulting, Business Operations Consulting and Application Consulting. Technology Consulting Services provide outsourced support for law firm network infrastructure. We typically provide technical support for firm-wide issues, such as when the e-mail server goes down. We structure it as a monthly contract that can encompass everything from the firm that needs just the bare minimum of support at five hours per month up to firm who wants someone onsite full time. In contrast, IS Helpdesk is part of our Application Consulting service offerings and it primarily handles end user issues. The person who would answer the phone on an IS Helpdesk call is an applications person, somebody who knows legal applications inside and out. Q: I would imagine that most firms have someone who has this responsibility currently. What have you heard from them? Are they worried
