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What is Technical Account Management and how does it work?

April 26, 2017account Management Technical

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What is Technical Account Management and how does it work?

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A Technical Account Manager (TAM) is a senior support engineer who is dedicated to providing personalized elite-grade support to a handful of customers. A TAM can take the time to learn the details of your operating environment and function as a virtual member of your team. Your TAM may join your team conference calls and/or make regular on site visits to build relationships with your team, review your environment, and share information in person. All web tickets submitted for subscriptions with an active Technical Account Management option will be immediately routed to your assigned TAM. When you contact the Technical Assistance Center via chat or telephone, your session will automatically be routed directly to your assigned TAM. Specific entitlements for Technical Account Management are tailored to match your particular requirements and the pricing scales in parallel with your expected time commitment for your TAM. Contact Acquia Sales for details.