What is ‘Submit a Callback Request’ and how does it work?
When the Advisor you are trying to reach is busy or unavailable, you can ‘Submit a Callback Request’ and get connected the moment the Advisor becomes available again. This saves you the hassle of having to continuously check to see if the Advisor is free. There are two ways you can ‘Submit a Callback Request’. The first is online by clicking the ‘Submit a Callback Request’ from the Advisor Pop-Up window, filling out the request form, and submitting it. The second is by calling the Dial-In service and following the voice prompts.
