What is Six Sigma Training?
Six Sigma training is a quality management program that is designed to achieve a “Six Sigma training” level of quality for products. In the mid 1980s, Motorola pioneered Six Sigma training and it has since been adopted by many other companies and manufacturers. Service companies also implement Six Sigma training strategies to improve customer service and relations. The idea behind Six Sigma training is that failures in quality and customer satisfaction occur after the sixth sigma of likelihood in a normal distribution curve. Hence, the idea is that there are less defects per product or customer service. Motorola defines the success of six-sigma quality in terms of the number of Defects Per Million Opportunities. Why Use Six Sigma Training? Many companies and critics of Six Sigma training believed that achieving six levels of quality was impossible, but many companies have proved the critics wrong. Some companies even go beyond six-sigma. An example of this is GE Aircraft Engines, which
