What is SeqXcel’s re-sequencing policy?
SeqXcel will re-sequence samples at no extra charge if: • The customer requests re-sequencing (one free re-sequencing per sample). • A processing error occurred. • A mechanical failure occurred. Failure to obtain sequencing data can have many causes. We will gladly discuss how you might improve your sequencing data or go to Applied Biosystem’s website (www.appliedbiosystems.com) for troubleshooting tips.