What is Self-Help Online Support for Microsoft Dynamics?
Whether a customer is being supported during the Mainstream Support phase or the Extended Support phase, Self-Help Online Support is available throughout a product’s lifecycle and for a minimum of 12 months after the product reaches the end of support. Microsoft online Knowledge Base articles, FAQs, troubleshooting tools, and other resources, are provided to help customers resolve common issues. Online self-help information is available through CustomerSource, our customer Web site for Microsoft Dynamics and related products. Customers must be current on a service plan to access the site.
Related Questions
- Where can I learn more details about pricing and enrollment in Extended Hotfix Support during the Extended Support phase for my Microsoft Dynamics products?
- What are the differences when I run MSDT through Online Assistance or through Microsoft Premier Online and when a Microsoft support engineer runs MSDT?
- Which Microsoft Dynamics products does the Microsoft Extended Support phase apply to?
