What is Resolving Conflicts/Negotiating?
• Dealing with complaints, resolving conflicts and grievances of others. Encouraging others to come together and reconcile differences. • Conflict occurs when people disagree over significant issues, creating friction or tension between the people or groups3. • Negotiating is the process of two or more parties reaching a mutually agreeable conclusion3. Negative Consequences of Conflict3: • Losing site of the common goal for winning at all costs. • Viewing the others only in negative terms and discounting good aspects. • Demoralization or demotivation for the loser in the conflict. Types of Conflict3: • Interpersonal Conflict: Conflict between two or more persons required to interact. • Intragroup Conflict: Conflict within a group over goals and processes to achieve those goals. • Intergroup Conflict: Disagreement between two different groups of people. Conflict Management Style3, 5: • Rahim and Magner5 give fives styles of conflict management. Every person will have their own preferred
