What is required of me to initiate the process?
To get the process started, members must simply submit a report with a “C” grade or below. Once this report is submitted, members will be asked a few follow-up questions to determine whether the report qualifies for the Complaint Resolution Process. To qualify: • Members must have first attempted to contact the service provider about the complaint directly. • The complaint must be current. A current complaint is one that has occurred within the last 12 months or that has an active, written warranty. • Members cannot be in litigation with the provider. Further, Angie’s List will be unable to accept a case if the issue has gone through binding arbitration with the appropriate governing board, or if a member has accepted a settlement from the service provider’s insurance company. • As it pertains to complaints involving health care providers, members must be willing to sign a HIPAA waiver which permits health care providers to discuss the issue with Angie’s List.
