What is remote usability testing at Oracle?
Until about the year 2000, usability testing was conducted in a specially constructed lab. Since then, desktop sharing and Web conferencing have become dramatically more powerful and easy to use. These improvements have made it possible for testing to be done remotely. In a typical example, an Oracle Applications User Experience (UX) team member contacts a customer by e-mail or phone to arrange a convenient time for a session. The customer then calls into a toll-free phone conference. The UX team member shares his or her desktop with the customer using Web-based sharing software. The customer is able to perform tasks with software under development and talk with the UX team member about his or her impressions and preferences. The advantage of remote testing to customers is that they do not have to leave their office and they can use their own computer for the session. The advantage to UX team members is that they are not limited to the local area to find relevant customers. They can re
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