What is remote reset ?
Remote reset is a facility that is available on most monitored systems. The remote reset enable the customer to reset the alarm after an activation without the attendance of an engineer. Remote resets will only be given by the engineer if the reason for the alarm condition is known. When a system requires a remote reset a series of numbers will be displayed on the panel, these number are given to the engineer to obtain the reset code. The reset code is inputted into the panel to reset the alarm. On each activation the alarm produces a different set of numbers. Most recent panels incorporate the facility, however some units require software upgrades or a additional remote reset module to be installed.
