What is RASS?
RASS is the Resident Assessment Subsystem. RASS supports the Customer Service and Satisfaction Survey, which is the fourth indicator in HUD’s Public Housing Assessment System (PHAS) Rule. Resident satisfaction is objectively measured and counted in HUD’s evaluation of PHAs and Multifamily Properties. The system provides implementation plan tracking, a media packet to promote the resident survey, survey results/scores, and the follow-up plan. 2.What is the Resident Service and Satisfaction Survey? Under the Public Housing Assissment System (PHAS), PHAs are evaluated on four indicators: a physical inspection, a financial evaluation, a management evaluation, and a resident satisfaction survey. The Resident Service and Satisfaction Survey is the component of the assessment system that measures the residents’ overall satisfaction with their living conditions. The survey measures satisfaction in five areas: maintenance and repair, communications, safety, services, and development appearance
