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What is Qwest Web Contact CenterTM?

April 26, 2017centertm contact Qwest web

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What is Qwest Web Contact CenterTM?

1 Answer

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10 Posted

Qwest Web Contact Center is a Web-directed, customer controlled telephony platform used to create state-of-the-art contact center applications. It integrates voice-based and Web-based customer contact media. It also allows voice based applications such as touchtone and speech-enabled voice response, complex queuing and routing, messaging and outbound call management to be developed and deployed as Web applicationsindependent of platform, programming language, or environment. Certain Qwest Web Contact Center services are not available in all areas. Additionally, customer sin the states of AZ, CO, ID, IA, MN, MT, NE, NM, ND, OR, SD, IT, WA, and WY will have their access to the global Internet provided by a separate required Global Service Provider (GSP). Contact us for more information on the availability of specific Qwest Web Contact Center services in your area.