What is Queueing Theory?
Queueing theory is used to study the phenomenon of waiting in lines. Some people use the information gathered from queuing theory in order to determine how to best serve customers and so prevent them from waiting in line longer than they have to. The theory allows researchers to analyze several things such as arriving in line, waiting in line, and the time it takes to service customers. This allows them to gather and derive information on a customer’s waiting time, the expected amount of customers that will be in a line, the probability of a customer encountering a line, as well as other data. This information is used in order to find ways to reduce lines and wait time.
