What is “process improvement?
Process improvement identifies and changes the input or process variables (X’s) that account for persistent normal performance to achieve a sustained higher level of performance (Y’s). It creates beneficial changes by improving those elements that can be made more efficient. The strategy for this phase is called DMAIC (DEFINE, MEASURE, ANALYZE, IMPROVE, and CONTROL).
Identify and change the input or process variables (X’s) that account for persistent normal performance to achieve a sustained higher level of performance (Y’s). Deliberately create beneficial changes by improving something that can be done better. The strategy for this phase is called DMAIC (Define, Measure, Analyze, Improve, and Control).
Process improvement is a management technique for improving business results. It applies the scientific method to business activities. Process improvement depends on carefully defining terms (inputs, work activities, outputs, etc.) and measurement to identify cause-and-effect relationships. Understanding these relationships enables better decisions about what to change in order to improve results. Most of the basic techniques of process improvement originated in the quality movement in manufacturing industries, and have been proven to be quite useful in many other fields as well. Currently, there are vibrant movements bringing process improvement to the healthcare, hospitality, and financial services industries, and many others.
Related Questions
- I am working long hours as it is. How will I be able to find even more time to devote to the business improvement and planning process?
- Has anyone had success/experience divorcing process improvement initiatives from corporate cost cutting efforts?
- Can PathWaysTM report be used for the yield and/or process improvement?
