What is process for filling a prescription by mail order?
A. When the prescription is received, it is checked, scanned to create an image that can be stored electronically, and entered into a computer. From that point on, prescriptions are filled, labeled and packaged by automatic computer-controlled equipment. Bar coding identifies each prescription and directs it to the various stations within the pharmacy. Built-in computer checks and inspections by pharmacy personnel help to ensure accuracy. At the quality assurance checkpoint, licensed pharmacists visually compare the contents of the prescription container with a computer image of what the medication should look like. An important benefit provided by a mail service operation is the ability to conduct a real-time check of the claims database for other prescriptions the member is taking — regardless of where those prescriptions were filled. The mail order system and staff then determines whether there might be a potentially undesirable or harmful drug interaction with the current prescrip
