What is Priority Assistance?
Priority Assistance is designed to help residential customers who have (or who have someone living at their home who has) a diagnosed life-threatening medical condition and whose life may be at risk without access to a fully-operational phone service. Such customers are called Priority or Priority Assistance customers. If a Priority Assistance customer has a fault on the nominated line, and their residence does not have another working standard telephone service (supplied by Nat Tec Connect or another provider), it will be attended to with the highest level of service practicably available at that time. Only the lessee of the standard telephone service or their customer representative can actually apply for Priority Assistance. Priority Assistance does not apply to mobile phones.
