What is Primus one hour recovery service?
Primus offers an optional “one hour recovery service” for customers who have Cisco’s 24x7x4hr Smartnet package and whose firewall is located at Primus’ Internet Data Centre. Under this service, Primus will keep a “spare” firewall available at all times which could be used as a temporary replacement for a customer. If the customer’s firewall was to fail, Primus will configure the “spare” firewall and install it for the customer within one hour. This “spare” firewall would be installed on a temporary basis until Cisco ships the official replacement under the Smartnet service contract.
