What is Presence Awareness and why it is so important when needing to meet people online?
Chuck Digate: Usually Presence Awareness means being able to see if a person is online and available, but the deeper purpose in a business context is to help one person get in touch with another who can solve a problem or answer a question. This is more than just showing a color-coded buddy icon but can incorporate automated processes for finding the right person based on their presence and their previously-stated intentions. In the real world people use presence all the time. If you want to talk to someone, you walk down the hall and see if they are in their office. Before you barge in, you may look through the door (if it is open) or the glass to see if the person is busy. You may subtly signal to them and see if they beckon you in or wave you off. If the person you want is not there, you may hope to find a note on the door or leave one yourself. You may look for someone else in the same department who can answer your question. When we built ASAP we put many of these presence capabil
