WHAT IS POTTERY BARN KIDS RETURN POLICY?
At Pottery Barn Kids, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If, within 7 days for Quick Ship upholstery or 30 days for all other products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. We cannot accept returns on monogrammed, personalized, final-sale or special-order items, or on items damaged through normal wear and tear. For our return policy on gift registry purchases, or for detailed procedures for returning other items, please call 800.430.7373.
To help you with holiday gift-giving, we are extending our return policy for gift items purchased between October 28, 2010 and December 24, 2010. If you or a recipient are dissatisfied with a gift item purchased during this time, it can be returned by January 31, 2011 for a refund of the merchandise value. We cannot accept returns on monogrammed, personalized, final-sale or special-order items, or on items damaged through normal wear and tear. For detailed procedures for returning other items, please visit or call 800.430.7373.
