What is Passkey and why do I keep seeing that word in connection with reserving a hotel room?
Passkey is the name of the proprietary software used by the ICVA Housing Bureau for managing reservations. It is a robust system deployed by convention and visitor bureaus (CVBs) and major-brand hotel franchises world-wide. The ICVA Housing Bureau uses Passkey to manage Gen Con hotel reservations from January through August, and when attendees book rooms using the online housing reservation system, they’re actually interfacing with the Passkey program and databases. Attendees generally don’t need to concern themselves with the system name, but from time to time, Passkey releases system upgrades that we may announce to explain new features available to online users (see next question).
