What is Our Commitment in the Event of Pandemic Flu?
• Offer members coverage, within the scope of their benefit plans, for medically necessary care, including antiviral medications. • Comply with state and federal regulatory guidelines for care, including those that override benefit language. • Keep members and providers informed about the pandemic through resources available on our Web sites. • Inform employers of Centers for Disease Control and other governmental recommendations and provide resources through our health plan Web sites. • Expand current 24-hour phone access capabilities to serve as a clearinghouse for members, providers, employers, and others seeking information, support, and/or referral to appropriate resources. • Facilitate the availability of clinical personnel among our associates who wish to volunteer their services, if such assistance is requested by government agencies. • Support access to and capacity of customer service operations. • Provide case identification and other data-related support services to governm
