What is one-stop government?
One-Stop government refers to the integration of public services from a citizens -or customer of public services- point of view. Online one-stop government allows citizens to have 24 hours access to public services from their home or even on the move. Ideally, online one-stop government requires that all public authorities are interconnected and that the citizen is able to access public services by a single point even if these services are actually provided by different departments or authorities. Furthermore, that the citizen is able to access these services in terms of life-events and without knowledge of the functional fragmentation of the public sector. For example, getting married is one life-event and ideally the citizen should have been able to electronically handle all interactions with the public sector that are required for getting married using a single point of access. One-stop government should support a variety of delivery mechanisms (or channels) that include government
