What is offered with the Ace free technical support?
Ace offers extensive free technical support for issues affecting the smooth running of your Internet connection and related software. For example, we will address problems caused by poor telephone line quality and recommend further action if required. We’ll also help you use Coolmail. If you’re in doubt on any issue give us a call (02 4861 8888) or e-mail us at support@acenet.com.au and we’ll let you know if your issue is covered by our free technical support or not. There are some support issues that we charge at our minimal service fee ($33.00 subject to change). These include but are not limited by: • Internet setup by Ace staff • Reinstallation/Upgrade Internet Explorer/Outlook Express • Reinstallation/Upgrade Dial-Up Networking (Win 9x) • Internet Software customisation (eg creating extra Outlook Express Identities) • Backup of e-mail, favourites and bookmarks, address books and contacts These and other services are offered at a greatly discounted rates to the members of Ace Inter
