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What is Novell Technical Services Online?

April 26, 2017Novell online Services Technical

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What is Novell Technical Services Online?

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As of March 1, 2008 Novell will start offering the ability for customers to choose chat as method of receiving support. To support this new method, Novell has implemented a solution that provides the ability for Technical Support Engineers to chat, diagnose, and establish remote control all through a single tool and session. The core tool used to accomplish this is made by a company called Bomgar.

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Novell offers the ability for customers to choose chat as method of receiving support. This method provides the ability for Technical Support Engineers to chat, diagnose, and establish remote control all through a single tool and session.