What is not covered by the Tellus procedure?
The Tellus procedure has been developed to deal with complaints from local residents and other users of our services about the Council, its services and the actions of its staff. It does not cover • complaints about local traders or other public utilities • complaints about noisy or troublesome neighbours • complaints about elected councillors (Standards for England provides an independent, national overview of how local authorities promote and improve the ethical behaviour of their members.) • complaints from Council employees about their treatment by the council as an employee There are related but slightly different procedures for complaints about services for children and young people, and about social services established under Act of Parliament. Complaints about these services made via the Tellus procedure will be forwarded to the service concerned and handled under those procedures.
