What is normal response time we should expect from THIN for our electronic claims submissions?
A. The initial ATHIN acceptance or reject report is generally provided within 24 hours. That is your first response. The payer’s response should be received within three to four business days. Of course, all payers are different and the timeframe may vary somewhat It is extremely important that you review both your initial response and the payers response to verify your claim has been received and accepted for processing. NOTE: Reports are often sent to the submitter. Check with your Vendor if you are not receiving all your reports.
