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What is NELAs Customer Service Center?

April 26, 2017center customer service nela

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What is NELAs Customer Service Center?

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NELA’s Customer Service Center is staffed by specialists dedicated to helping you. We provide information about loans offered through the Federal Family Education Loan Program (FFELP), including the types of loans available, how to apply and what to expect when it’s time to repay your loans. We also help you understand your repayment options including deferment and forbearance. In addition, we can provide borrower-specific loan information such as the status of your loan application or disbursement. You can reach us at 800.979.4441 or e-mail loaninfo@nela.net. We’re here to help you.