What is needed to run Control-F1?
For both the agent and customer, all that is required is a Windows computer (Win95, Win98, NT, Win2000, Millennium, XP) running Internet Explorer 4.0 or higher. The customer can alternatively access an eSupport session using Netscape 4.74 to 4.77. As for an Internet connection, Control-F1 works well on a 56Kbps connection. However, the faster the connection, the better the technology operates. Q: How do I deploy Control-F1 to my customers? All you need to do is encourage your customers to click on a web link at your branded eSupport Portal when they need help. The first time assistance is requested, web-based software is downloaded. The software does not need to be pre-installed. It simply runs within the web browser when support is requested. Furthermore, the technology automatically updates itself, if needed, whenever a customer requests support. Q: How quickly can I launch my eSupport Portal? ASP Model = 24 hours. Client Hosted Model = 48 hours. Q: How does Control-F1 address securi
