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What is my responsibility if the card is lost or stolen?

April 26, 2017card Lost responsibility stolen

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What is my responsibility if the card is lost or stolen?

2 Answers

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If an employee reports a lost or stolen Pay Card, smartOne Prepaid Solutions is responsible for replacing the card. The cardholder should notify the toll-free customer service hotline immediately when the loss is discovered by calling 1-888-671-7378.

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If an employee reports a lost or stolen Pay Card, the issuing smartOne Solutions is responsible for replacing the card. The cardholder should notify the toll free customer service hotline immediately when the loss is discovered.