What is my duty when a guest comes in and requests that their real name not appear on any paperwork or records?
For documents involved in payment of the room, such as a credit card sales ticket, obviously using a false name would not be an option. Additionally, it is important to maintain an official and accurate guest registry for several reasons: 1) Some local ordinances require a hotel to keep a register of guests, and if the hotel did not do so accurately, it could be participating in a fraudulent scheme; 2) If law enforcement were to subpoena guest records, the hotel would need to be able to produce an accurate listing; and 3) Emergency situations may necessitate having an accurate official guest registry. As long as a hotel keeps an official register, it could agree not to list a person as a guest on their phone list or for other inquiry purposes. The hotel would want to ensure that all relevant employees were aware of the situation and protocol. A problem could arise if the hotel promised to provide this guest service, and then failed to fulfill the promise. The hotel would set itself up
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- What is my duty when a guest comes in and requests that their real name not appear on any paperwork or records?
