What is my Customer Verification Code (CVC)?
To protect the privacy of consumers, the FCC (Federal Communications Commission) has mandated that telecommunications companies ask their customers to create a confidential customer verification code (CVC) and use it to verify their identity when account information is being obtained. Your CVC can be 3 to 10 characters that are letters and/or numbers – no symbols and no spaces. Your CVC is required when you conduct certain types of transactions with MTA such as adding or removing services, asking billing questions, requesting copies of your statements, and setting up an MTA NetBill account. To set up your NetBill account, you will need to enter the CVC exactly as you have established it with MTA. You will only need to enter it one time to verify your identity for signing up for NetBill. In the future, once your NetBill account is established, it will not be required when you log in. If you do not remember your CVC, you can visit any MTA retail office and show government issued picture
