What is Multiplys return policy for photo gifts and prints?
Our return policy is simple: if you are not satisfied with an order because of a quality issue, Multiply will replace the product free of charge. In the unlikely event you need to return a product, we ask this be done within 14 days of purchase and request you return the product in a proper shipping box so it arrives safely. An explanation of what the problem is would be helpful. Please return the product to: Multiply, Inc. Attn: Customer Service – Returns 6001 Park of Commerce Suite 300 Boca Raton, FL 33487 The following is an important exception to our customer satisfaction guarantee: If the image you selected for a print, greeting card or gift does not meet the minimum recommended resolution and results in a poor quality image, Multiply will not replace your product free of charge.
