What is MHQP’s Quality Insights: Patient Experiences in Primary Care?
Quality Insights: Patient Experiences in Primary Care is a website with results from a statewide survey of patients in Massachusetts. MHQP collected survey data from almost 80,000 patients – asking patients about experiences with their or their child’s primary care doctors. MHQP has been surveying patients about their health care experiences since 2005. It is the only independent organization in Massachusetts to collect and publicly report information about the patient experience. The current website includes results from the third and most recent survey done in the fall of 2009. What is meant by the term “patient experience”? “Patient experience” refers to all that happens to a patient. This can begin with a phone call to the doctor’s office. It includes the whole time a patient is at the doctor’s office and any follow-up contact that happens after. MHQP asks patients about aspects of care they know best about, such as: • How well doctors communicate. This includes whether doctors lis
