What is MetLife Claim Review (MCR) and how does it work?
MetLife Claim Review is conducted by licensed Dentist Consultants who review the clinical documentation submitted by your treating dentist. These Dentist Consultants review this material checking for dental necessity for certain procedures such as crowns, bridges, onlays, implants, periodontal treatments, as well as other services. The Dentist Consultants may also recommend that an alternate benefit be applied to a service in accordance with the terms of the plan. It is very important that these types of dental services are pre-estimated so that you and your dentist are aware of benefits before services are provided.
