What is meant by “verbal” communication skills?
Verbal communication skills are the way that you talk to another person or other people. Verbal communication includes the words you choose to use and the way in which you use them (for example, the tone (angry or calm) or volume (loud or soft)). When you are interacting with other people, you should: • Focus your attention on the other person and let them know that you are interested in what they have to say. • Remain calm. • Be conscious of how you are delivering your words. • Speak slowly, quietly and confidently. • Speak simply. DO NOT use official language or complex terminology. • Listen carefully. DO NOT interrupt or offer unsolicited advice or criticism. • Encourage the other person to talk. DO NOT tell them to relax or calm down. • Remain open-minded and objective. • Use silence as a calming tool. What is meant by “non-verbal” communication skills? Non-verbal communication skills include things like your body language and position. People communicate through both their words a
