What is meant by “standardizing” an approach to hand-off communication?
A. This means your organization must define, communicate to staff, and implement a process in which information about patient/client/resident care is communicated in a consistent manner. Standardization provides a means to educate staff about the process and helps support consistent implementation throughout the organization. Ideally the handoff process would be similar throughout the organization, but practically the hand-off process may differ from one setting or function to another but not from unit to unit when the unit functions are essentially the same.
