What is meant by “non-verbal” communication skills?
Non-verbal communication skills include things like your body language and position. People communicate through both their words and their bodies. The way you position or use your body can be calming or could aggravate a situation. You should: • Use calm body language – a relaxed posture with your hands unclenched and an attentive expression. • Get on the other person’s physical level. If they are seated, try kneeling or bending over, rather than standing over them. • Give the other person enough physical space, usually about one metre (about 3 feet). More importantly, you should not: • Pose in a challenging stance, such as putting your hands on your hips, pointing your finger, waving your arms, or crossing your arms. • Glare or stare, which may be interpreted as challenging. How can you help someone solve a problem they are having? Some tips for problem solving include: • Try to put yourself in the person’s shoes so that you can better understand how to solve the problem. • Ask for hi
