What is meant by “continual improvement”?
Continual improvement refers to the need for a company to stay focused on increasing the effectiveness and/or efficiency of its processes, to fulfill its policies and objectives. Continual* improvement (where “continual” implies that the improvement process requires progressive consolidation steps) responds to the growing needs and expectations of customers and ensures a dynamic evolution of the quality management system. *Although the word “continuous” is sometimes used, it is usually inappropriate in this context because it implies constant (uninterrupted) activity.
