What is meant by a dispute resolution policy?
Such a policy provides guidance in situations where there is a failure to communicate critical information, where clinicians disagree or where there is missing information, implants and equipment. It is not to be confused with an industrial relations dispute policy that handles staff grievances. Each health facility must have a policy (which may be part of the correct patient, procedure, site policy) to address these situations in a way that does not compromise patient safety and quality of care. The policy should address questions about resolving disputes and in what situations a procedure should be cancelled completely. The policy would also identify who is responsible for making such decisions. It is important to note that where there are discrepancies in information or disagreements in verification, the procedure should be delayed until the issues are resolved. The decision to proceed should be in keeping with the urgency of the procedure. Justification for proceeding in the presen
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