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What is LSEs laptop support policy?

laptop LSE policy support
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What is LSEs laptop support policy?

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All users: Personally owned laptops In general, users’ own laptops cannot be supported; however the IT support team will be happy to give general advice on connectivity. Users are encouraged to follow the IT Services documentation (available from the ITS website or S198) on connecting their laptops before asking their IT support team for advice. Users must install virus scanning software and keep it sufficiently updated. Installation of software on personally owned laptops may be carried out by the Laptop Surgery or IT support team; however this will be decided on a case-by-case basis and it may be determined that the user should carry out this installation themselves. The IT support team team will be happy to assist if the user is having difficulty installing software, depending on the time available. This is at the user’s own risk. For laptops not using English versions of software, the IT support team may or may not attempt to configure the laptop on a case-by-case basis. Due to the

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