What is LRC’s service guarantee?
LRC guarantees complete satisfaction with its service. In the unlikely event that a customer is dissatisfied, for whatever reason, LRC will do whatever it takes to make him/her satisfied. While LRC does not promise that it will locate the dispositive case, statute, or regulation that answers a customer’s question within a pre-established budget, it does promise that the very best research effort will have been expended within the authorized budget. And, if it appears that the answer may be located with additional searching, LRC will so advise the client and request more time.
