What is local loop unbundling (sometimes known as LLU)?
Local loop unbundling is the process whereby ISPs and telecoms companies put their own equipment into BT exchanges. They can then rent the unbundled loop from BT, and offer improved broadband services along the copper wires from the exchange to the socket in your home (it is these wires that go from the exchange to home or business that constitute the “local loop”). Typically, as LLU operators’ equipment is more modern, faster speeds can be achieved. (see our FAQ on broadband speeds.) Some exchanges have been unbundled faster than others – it has made economic sense for LLU providers (as they are known) to get their equipment into exchanges which supply large numbers of internet users, so you may find that if you live in a sparsely populated area that you have less choice when it comes to broadband providers, packages and speeds. Equally if you live in an urban area you may find you have plenty of choice (as an exchange can host more than one LLU provider). Before local loop unbundling
