What is LibQual+ ®?
LibQUAL+ ® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey bundled with training that helps libraries assess and improve library services, change organizational culture, and market the library. As of spring 2003, more than 400 institutions have participated in LibQUAL+ ®, including colleges and universities, community colleges, health sciences libraries, law libraries, and public libraries—some through various consortia, others as independent participants. LibQUAL+ ® has also expanded internationally, with participating institutions in Canada, the UK, and Europe. The growing community of participants and its extensive dataset are rich resources for improving library services.
