What is J.Thomas return, guarantee, and warranty policy?
100% Satisfaction Guarantee – If you are not completely satisfied with your purchase, call us immediately. We will pick up your item which does not meet your expectations and give you a refund. 30-Day Warranty – All items carry a 30-day warranty, except items warranted by nationwide manufacturers. Please ask for detailed warranty information on your purchase. Returns – If you are not satisfied with your purchase, call us at 800-828-7980 within 30 days of delivery and we will mail a Return Authorization along with a call tag if the item was defective, a warranty consideration, or shipped incorrectly. Items with an automatic freight charge must be returned at the purchaser’s expense. All other returns must have a Return Authorization number and be sent back to us. A 15% restocking fee may be charged. Obsolete or items not in salable condition may be refused. After we receive the item, a refund will be issued on resalable merchandise. The manufacturer’s warranty may be used to address cer
