What is J.D. Power and Associates CTSS?
J.D. Power and Associates CTSS (Certified Technology Services and Support) certification is the highest level of certification in operational excellence and customer satisfaction that is awarded to companies in our industry. It certifies that customers are receiving overall superior support as a result of the performance of a companies internal support operations. It also recognizes excellence in meeting the JDPA standards of satisfaction desired by the company’s customer base. Companies, who achieve J.D. Power and Associates CTSS certification, have the option to also license the J.D. Power and Associates brand and incorporate that brand into defined aspects of their marketing.
