What is ITSM (IT Service Management) Training?
Information technology is fundamental to corporate success. IT decisions, like all other business decisions, need to be made on the basis of value contribution. There is only one way to gain traction in these circumstances and that is to apply the collective experience of both IT and business people to the pursuit and execution of a single corporate strategy. In order to support this new IT/business model, IT needs to transform the traditional Business – IT paradigm from one focused on technological value to one focused on service value. This service provider paradigm encompasses IT best practices using the perspectives of people, process, technology, organization, and integration.
