What is ITIL V3, and why is it getting a lot of attention lately?
ITIL is a set of best practices on IT service management that is currently documented on several books published by the England-based OGC [Office of Government Commerce]. The history of ITIL dates back to 1989, but suffice it to say that ITIL has become the de facto standard for IT Service Management. What ITIL has done worldwide is to establish the language and standards for the important IT practices that can help keep IT operations focus on providing business-aligned IT services. Today, more than 200,000 copies of the ITIL library have sold worldwide, and more than 15,000 companies worldwide are adopting ITIL best practices. ITIL has also proven effective in helping IT organizations, with more than 97% of adopters saying benefits were derived from it, and with 69% of them claiming tangible and measurable benefits achieved.
